Privacy Policy (GDPR)

Last updated: September 2026

Dutch Taxi Company values the protection of your personal data. This Privacy Policy explains what personal data we collect, why we process it, how long we retain it, when it may be shared and what rights you have under the General Data Protection Regulation (GDPR).

This Privacy Policy applies to our website dutchtaxicompany.com, our taxi services and bookings made through our website, by telephone, by email or through other communication channels.

1. Who is responsible for your personal data?

Dutch Taxi Company is responsible for the processing of personal data as described in this Privacy Policy.

Dutch Taxi Company
The Netherlands
Website: dutchtaxicompany.com
Email: booking@dutchtaxicompany.com

2. What personal data do we process?

Depending on how you use our services, we may process personal data including:

• first and last name;

• telephone number;

• email address;

• pick-up address;

• destination address;

• requested date and time of travel;

• flight information where relevant to an airport transfer;

• number of passengers;

• information about luggage or special booking requirements;

• communications between you and us;

• booking and trip information;

• billing and payment information;

• IP address and technical information about the device and browser used to access our website;

• cookie information, where applicable and permitted.

We ask you not to provide special categories of personal data unless this is necessary for providing a service you have specifically requested.

3. Why do we process personal data?

We may process personal data for purposes including:

• processing and confirming taxi bookings;

• providing the agreed taxi service;

• communicating with you about your booking or journey;

• arranging airport and other transfers;

• processing payments and invoices;

• providing customer service and responding to enquiries;

• handling complaints;

• improving and securing our website and services;

• preventing fraud and misuse;

• complying with legal and administrative obligations.

4. Legal bases for processing

We process personal data only where there is an appropriate legal basis.

Depending on the processing activity, this may include:

Performance of a contract
Where processing is necessary to process your booking or provide the requested taxi service.

Legal obligation
Where we are required to process or retain information to comply with applicable law, such as financial and administrative requirements.

Legitimate interests
In certain circumstances, we may process information where this is necessary for a legitimate business interest, such as security, fraud prevention or improving our services. Where applicable, we balance these interests against your privacy rights and interests.

Consent
Where consent is legally required, such as for certain non-essential cookies or marketing activities, we will ask for your consent. You may withdraw your consent.

5. Taxi bookings and journeys

When you book a taxi, we need certain information to process and provide the requested service.

This may include your name, contact information, pick-up location, destination, date and time of travel and any relevant additional information.

We use this information to plan the journey, confirm your booking and enable the driver to provide the requested transportation service.

6. Airport transfers and flight information

When booking an airport transfer, you may be asked to provide your flight number or other relevant flight information.

We may use this information to check the scheduled arrival or departure time of your flight and coordinate the taxi service accordingly.

7. Payments

We may use third-party payment service providers to process payments.

Depending on the payment method selected, certain payment information may be processed directly by the relevant payment provider.

We do not retain complete payment card details where those details are processed directly by an external payment service provider.

8. Sharing personal data

We do not sell your personal data.

We may share personal data with third parties where necessary to provide our services or comply with legal obligations.

These parties may include:

• drivers providing the booked journey;

• taxi or transportation partners providing a journey on our behalf;

• IT and hosting providers;

• booking and communication service providers;

• payment service providers;

• accounting or administrative service providers;

• competent public authorities where disclosure is legally required.

We only share personal data that is necessary for the relevant purpose.

9. Drivers and transportation partners

Where a journey is provided by a driver or transportation partner, we may provide the information required to perform the journey.

This may include your name, telephone number, pick-up location, destination, pick-up time and relevant journey information.

This information may only be used for providing and administratively completing the relevant taxi service unless another lawful basis applies.

10. Data retention

We retain personal data only for as long as necessary for the purposes for which it was collected, unless applicable law requires us to retain it for a longer period.

The exact retention period depends on the type of information and the purpose for which it is processed.

Financial and administrative records are retained for the period required by applicable law.

Information that is no longer required will be deleted or anonymised unless further retention is legally permitted or required.

11. Security

We take appropriate technical and organisational measures to protect personal data against loss, unauthorised access, alteration, disclosure or other unlawful processing.

However, no electronic storage or data transmission method can be guaranteed to be completely risk-free.

12. Cookies and similar technologies

Our website may use cookies and similar technologies.

For information about the cookies we use, their purposes and how you can manage your consent, please refer to our Cookie Policy.

13. International data transfers

Some service providers we use may process personal data outside the European Economic Area.

Where personal data is transferred outside the EEA, we take appropriate measures where required to ensure that the information continues to receive an adequate level of protection, for example by relying on an adequacy decision or appropriate contractual safeguards.

14. Your rights under the GDPR

Where the GDPR applies, depending on the circumstances you may have the right to:

• request access to your personal data;

• request correction of inaccurate personal data;

• request deletion of your personal data;

• request restriction of processing;

• object to certain processing;

• receive or transfer your personal data in certain circumstances;

• withdraw previously given consent.

You can submit a request by contacting us at booking@dutchtaxicompany.com.

We may request additional information where reasonably necessary to verify your identity.

15. Complaints

If you have concerns about how we process your personal data, please contact us first so that we have an opportunity to address your concerns.

You also have the right to lodge a complaint with the competent data protection supervisory authority.

In the Netherlands, this is the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).

16. Changes to this Privacy Policy

We may update this Privacy Policy when our services, website or applicable legal requirements change.

The latest version will be published on our website. The date at the top of this page indicates when this Privacy Policy was last updated.

17. Contact

For questions regarding this Privacy Policy or the processing of your personal data, please contact:

Dutch Taxi Company
The Netherlands
Website: dutchtaxicompany.com
Email: booking@dutchtaxicompany.com